Platform Feature

Customer Portal

Give your clients real-time visibility into their reports — with easy access to notes, prompt invoice settlement, and effective communication with your laboratory team.

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Built for your customers

Optimized UI and UX for your highly valued customers

The portal provides a clear, intuitive interface for navigating sample statuses, downloadable forms, invoices, and payment receipts. The tabular format lets users quickly access and sort key information like reference numbers, water sources, and dates.

Real-time sample status updates with timestamped entries
Downloadable, customizable COC forms for water and food samples
Direct invoice payment from the portal — no external platforms
Centralized contact and results communication

Key features

Transparency and efficiency, end to end

COC Management

Automated Chain-of-Custody form generation tailored to sample types (water, food) with digital tracking of COC reference numbers for compliance and easy retrieval.

Real-Time Status Updates

Clients see sample statuses as they happen — for example "Shipped to Subout" or "Pending LCR" — with timestamps for when samples are received and processed.

Customizable Reporting

Forms and reports include sample point descriptions, disinfection methods, test requests, and customer-specific details like source names and addresses.

Regulatory Compliance

Pre-designed templates for water and food sample submissions help labs adhere to state and federal guidelines (e.g., NYSDOH, Florida legislation), with clear documentation for disinfectants and safety details.

Centralized Data & Record-Keeping

A consolidated view of all generated Chains of Custody with search and filtering. Digital storage plus "Relinquished By" and "Received By" logs provide full traceability.

Billing & Customer Empowerment

Clients view and download reports themselves, pay invoices directly in the portal, and receive automated reminders for unpaid invoices — accelerating cash flow and reducing routine requests to your staff.

Scale to high-volume, multi-source operations

The portal accommodates multiple water sources and sample types — from wells to hospital cooling systems — making it ideal for labs with diverse operations.